What visitors see
Most of the time, a visitor taps your link and lands on your page straight away. When something stops the link, Stackly shows a short, friendly page instead. Use this guide when a customer says "your link isn't working".
Each case
| What happened | What the visitor sees | What you can do |
|---|---|---|
| All good | They go straight to your page. On a phone, links to YouTube, Instagram and similar show Opening … and open the app. | Nothing. |
| Password set | This link is password protected with a password box and Unlock. A wrong password shows That password didn't work and Try again. | Send them the password. Passwords are case sensitive. |
| You paused the link | This link is turned off | Turn the link back on from the Links page. |
| Past its end date | This link has expired | Edit the link and set a later Expires on date. |
| Click limit reached | This link is getting lots of clicks | Top up clicks. See click limits and top-ups. |
| Wrong device | Open this on another device, with the allowed systems listed | Remove or widen the Operating system rule. |
| Wrong country | Not available in your location, with the allowed countries listed | Add their country, or remove the Country rule. |
| Wrong browser | Open this in another browser, with the allowed browsers listed | Ask them to switch browser, or widen the Browser rule. |
| Your domain isn't connected | This domain isn't set up yet | Finish setting up your domain. See custom domains. |
| Link doesn't exist | We couldn't find this link, with Go back | Check the spelling. The link may have been deleted or its back-half changed. |
| Link blocked | This link is blocked (stopped for safety reasons) | Contact Stackly support to have it reviewed. |
Most of these pages count down and then go to the Stackly website after 5 or 10 seconds.
Event pages and personal links
Event pages and personal links use their own wording when paused or expired.
| Link type | Paused | Expired |
|---|---|---|
| Event page | [Event name] isn't open right now. Registrations are closed for now; people already registered keep their spot. | [Event name] has ended, with Discover other events. |
| Personal link | This personal link is paused. Asks them to reply to your message and ask you to switch it back on. | This personal link has expired. Asks them to reply and ask for a new link. |
See event pages and personal links.
Good to know
- Stackly checks in this order: domain, link exists, click limit, paused, expired, blocked, device, country, browser, then password. The visitor sees the first problem it finds.
- To test your link like a visitor, open it in a private browser window.
Troubleshooting
- A customer abroad can't open it → Check the Country rule under Targeting.
- It works on my laptop but not their phone → Check the Operating system and Browser rules.
- It worked last week and now says expired → Links without an end date you picked expire 15 days after creation. Edit the link and set a new date.